Support
Customer Support - Channels, Hours & Response Times (2026)
Last updated: 26 June 2026 · Verified by Mitch Calloway
Support is better than most offshore sites: 24/7 live chat and email, plus a phone line during daytime AEST and a Telegram channel. Chat is the fastest route for anything urgent, and in my testing the agents answered specific product questions rather than just pointing at the terms.
| Channel | Hours | Best for |
|---|---|---|
| Live chat | 24/7 | urgent issues, account locks, fast answers |
| 24/7 (reply <24h) | documents, detailed queries | |
| Phone | daytime AEST | talking it through; rare for offshore sites |
| Telegram | chat hours | quick questions on the go |
Live chat - the fast lane
For a login lock, a deposit that has not shown up, or a verification question, chat is the channel to use. Response times in my testing were short, and the agents handled product-specific questions - bonus wagering, withdrawal limits, KYC steps - without deflecting. That competence is a genuine plus.
Phone is a rare bonus
A daytime AEST phone line is unusual for an offshore casino, and it helps if you would rather talk through a problem than type. It is not 24/7, so save it for business hours. Email suits anything that needs attachments, like verification documents, with replies typically inside a day.
What support cannot do
They cannot reverse a fair loss, speed up a payout beyond the stated processing times, or change bonus terms you have already accepted. For a dispute you cannot resolve, escalate to the licensing body. And if a session is stressful rather than fun, the right contact is help, not chat - see the responsible gambling guide.
Stuck getting in? Read the login fixes. Waiting on money? See withdrawal times. Full verdict: the casino review.
Gambling is meant to be entertainment, not income. Set a deposit limit before you play, never chase a loss, and take a break if it stops being fun. Free, confidential help in Australia: Gambling Help Online on 1800 858 858, or self-exclude with BetStop. More on safer play and the tools we look for is in our responsible gambling guide. 18+.
FAQ
How do I contact support?
Live chat and email are available 24/7, with a phone line during daytime AEST and a Telegram channel. Chat is fastest for urgent issues.
Is live chat really 24/7?
Yes, chat runs around the clock, and in testing the agents answered specific product questions rather than only linking to the terms.
Is there a phone number?
There is a phone line during daytime AEST hours, which is unusual for an offshore casino. It is not 24/7, so use it during business hours.
Can support fix a slow withdrawal?
They can check the status and confirm verification, but they cannot pay out faster than the stated processing times. Completing KYC early prevents most delays.